Your Right & Responsibilities

DHA Client Rights & Responsibilities

Being a valued patient in Dubai, you and your family have Rights & Responsibilities outlined by the Dubai Health Authority (DHA). Please click on the links below to view in English and Arabic.

Patient Rights & Responsibilities

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We believe that a confidential, mutually respectful partnership between clients and their clinicians is the best way to develop and maintain optimal well-being. Understanding your rights and responsibilities as a client of TLA is a central to this partnership.
  • Considerate, respectful, and dignified care regardless of your race, religion, national origin, gender, gender expression, sexual orientation, military status, age, or any disability.
  • Be informed of the goals, purposes, techniques, limitations, possible risks and benefits of the services to be performed regarding your diagnosis, treatment, and prognosis.
  • Strict confidentiality, privacy, and security, in regards to your care, information, and records.
  • Have a clear explanation of the professional fee and billing structure.
  • Have information about the qualifications, accreditation, and licensing of the clinician working with you
  • Be involved in the treatment decisions surrounding your care.
  • Refuse or terminate therapy at any time for any reason, with or without notice.
  • Present any concerns or grievances about services and receive a response in a timesensitive manner.
  • Seek a meeting with The LightHouse Arabia if a dispute between you and your clinician cannot be resolved.
  • Closure from therapy.
  • Provide your clinician with information that is accurate and complete with information required to assess the need for and provide care for you.
  • Ask for clarification of things you do not understand or are unsure about.
  • Behave in a respectful manner with all team members from The LightHouse Arabia and other clients.
  • Work collaboratively upon carrying out agreed upon treatment plans.
  • Adhere to the Cancellation Policy
  • Not use your clinician as a crisis service.

Informed Consent (At a glance)

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The Informed Consent document will be shared with each client for review and signature prior to commencing therapy with The LightHouse Arabia. At a glance, the Informed Consent:

  • Is a signed agreement between client and clinician.
  • Grants authorization to provide evaluation, treatment services for your care.
  • Indicates that you have read and understand policy surrounding confidentiality and its limits.
  • Indicates your commitment to participate in treatment planning to the best of your ability.
  • Indicates you understand that therapy may bring up difficult thoughts or feelings and recognition that receiving therapy is not a guaranteed cure.

View our Treatment Policy and Informed Consent on our detail page here.

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