Your First Visit (How to Prepare)

Thank you for choosing The LightHouse Arabia to help with your concerns. We are committed to providing you with the highest quality professional services and support.

For in-person appointments, please bring a Valid ID (e.g. Emirates ID, Passport, Driver’s License or GCC ID) on your first visit for registration purposes.

Getting the most out of your first session

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It is common for people to experience a range of emotions about therapy. You may feel both eager to begin, and nervous about beginning the process. We encourage you to not let any uncomfortable feelings keep you from beginning what you know will be in your long-term best interest. If you have questions and require answers before this appointment, please call or email us so that we can discuss these As with most situations in life, you will likely find that as you forge ahead your worries will quickly lessen. Our relationship with you is a partnership, and our pledge to you is to handle all communications and interactions between us with confidentiality, respect, and sensitivity. We are committed to providing you with safe, compassionate, and highly skilled care throughout this journey.

What to bring to the first session:
  • If the concerns are about your child, we require that the guardian(s) come to the initial appointment so that we can get as much background information as possible, without adding any stress to the young person.
  • If you are the adult being treated, you are welcome to bring your spouse, partner or friend with you, if you think this would be helpful or more comfortable for you.
  • Where possible, please bring any previous assessments, evaluations, medical reports, medication, etc., so that your therapist has as much available information as possible
For more about the first session, please choose your service from the list below.

Sessions

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Session duration, times, and frequency will be determined based on the individual needs of the client. Generally, sessions will last for 50 minutes. Typically, sessions are held once a week. More frequent meetings may be arranged or recommended to facilitate more intensive work. All phone conversations, emails, or reports that require more than 15 minutes are deemed to constitute a therapy session and will be billed at the standard applicable hourly rate (pro-rated, as necessary, for the actual amount of time spent).

Treatment frequency and duration will vary from individual to individual and the specific problem(s) identified. An estimate of treatment duration can be provided, but clients should keep in mind that it is only an estimate. Treatment duration will vary depending on what clients hope to accomplish.

Shorter-term treatments routinely focus on symptom relief and a return to functioning. Wider benefits and sustained improvement with your long-standing difficulties may need longer term interventions as will more exploratory and depth work.

The clinician, in conjunction with the client, will decide when to terminate therapy based on the client’s needs. Clinicians can terminate client care if they judge that they are unable to assist a client effectively for any of the following reasons:
• The client is no longer benefiting from therapy
• The client can no longer afford the agreed-upon fees for services.

In such cases, alternative referrals will be provided.

Cancellation & non-attendance of sessions

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If for any reason a client is unable to attend a scheduled session, they are requested to contact The LightHouse Arabia as soon as possible and no later than 12.00pm noon the day before the scheduled time (or 12.00pm noon on Thursday for Saturday sessions). Sessions that are cancelled later than the cutoff time or missed without notification will be charged as follows:
• Sessions for adult individuals/couples/families: charged at the full fee
• Sessions for individuals aged 18 years and under: charged at 50% of the full fee


Please note, insurance companies do not cover missed sessions.

Should a clinician/therapist/psychiatrist make a short-notice cancellation after 12.00pm noon on the previous day for any reason (or 12.00pm on Thursday for Saturday sessions) – whether it is an emergency or not – the fee for the next session will be waived. For clients aged 18 years and under, there will be a 50% discount applied.

Diagnosis & Insurance

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If you are claiming reimbursement for your payment from an insurance company/your employer, clinicians are normally required to give a diagnosis to the third party in order for you to be reimbursed. Typically, your clinician will provide a diagnosis after the second or third session. If you urgently require a diagnosis, please ask your clinician for a provisional diagnosis at the end of the first session.


The LightHouse Arabia does not directly bill insurance companies. Clients are responsible for filing all insurance claims. We recommend that you contact your insurance provider prior to attending the first session to see if psychological services are covered.


Diagnoses are technical terms that describe the nature of your problems and some indication of whether they are short-term or long-term problems, acute or chronic, mild or severe. If clinicians do use a diagnosis, they will discuss it with you. All diagnoses come from the clinical manual titled the World Health Organization (WHO) International Classification of Diseases, ICD-10.

Our Payment Policy

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All sessions are to be paid for prior to the session via cash, credit card, PayPal or bank transfer. A payment link will be sent in advance.

For new clients: payment is required within 24 hours of booking the session in order for the session to be confirmed. You will receive a payment link via SMS and email.

For existing clients: payment is required by 12pm one day prior to the session (or by 12pm on Thursday for Saturday sessions). You will receive a payment link via SMS and email 2 days prior to your session.

Additional Client Privileges

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As a valued client of The LightHouse Arabia, you will receive:

  • Preferential booking for other services at The LightHouse Arabia, such as seminars and workshops.
  • Priority placement at the top of our appointment list if you stop and then resume services with one of our clinicians
  • Free 60-minute talk delivered by one of our clinicians on a topic of interest to your community group or workplace (AED 3,750 value)

We look forward to welcoming you to The LightHouse Arabia and a productive and successful relationship.

Yours truly,

Dr. Saliha Afridi

Clinical Psychologist

Managing Director

Dr. Saliha Afridi

Clinical Psychologist

Managing Director

The most important person you will ever meet is your true self, the most important lessons you will ever learn are the ones you already knew…

Dr. Muttahera (Tara) Wyne

Clinical Psychologist

Clinical Director

Dr. Muttahera (Tara) Wyne

Clinical Psychologist

Clinical Director

I am committed to guiding you through life’s struggles, quietening your distress, and walking with you on the path to healing and happiness.

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